Frequently Asked Questions
Everything you need to know about your Hobibear experience.
How do I determine the right shoe size for me?
We provide a detailed size chart on every product page. We recommend measuring your foot length in centimeters and comparing it to our guide to ensure the perfect fit for your barefoot footwear.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 1-3 business days, and standard international shipping usually takes between 7 to 15 business days depending on your location.
Can I return or exchange my order if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all packaging intact. Please contact our support team to initiate a return.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.
Are Hobibear shoes suitable for wide feet?
Absolutely. Hobibear shoes are designed with a wide toe box specifically to allow for natural toe splay and to accommodate wider foot shapes comfortably.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.